Membership Terms & Conditions.

1.1. Future Physio Collective is a paid mentorship and education membership for physiotherapists, clinic owners, and related professionals. It provides access to educational content, coaching, resources, tools, and a private community.

1.2. Membership is personal to you. You may not share, transfer, resell, or grant access to your account, login details, or membership materials to any other person.

1.3. We may add, change, or remove features, content, sessions, or resources from time to time as the Collective develops. We will not materially reduce the core benefits you paid for during your minimum term without offering a reasonable alternative.

2.1. Membership has a minimum term of six (6) months from the date your membership starts (“the Minimum Term”), at the price agreed with you at the time of purchase (“the Agreed Rate”).

2.2. The Agreed Rate is fixed for the Minimum Term. It will not increase during those six months.

2.3. After the Minimum Term ends, your membership will continue on a rolling monthly basis at the same Agreed Rate agreed at the time of purchase, unless and until it is cancelled in line with clause 6.

2.4. Your membership start date is the date we confirm your place and grant you access, or the date of your first payment, whichever is earlier.

3.1. At the time of purchase you may choose to pay the fees for the Minimum Term either:

• in full and upfront as a single payment; or
• monthly, by recurring payment for the duration of the membership.

3.2. Where you pay monthly, you authorise us (and our payment processor) to collect the Agreed Rate automatically each month on the agreed billing date.

3.3. Choosing to pay monthly does not shorten or remove your commitment to the Minimum Term. If you pay monthly, you remain liable for the full six months of fees for the Minimum Term, subject only to your statutory cancellation rights in clause 5.

3.4. If you pay in full and upfront, no further payment is due until the Minimum Term ends and monthly rolling billing begins under clause 2.3.

3.5. All fees are stated in pounds sterling (GBP) and are inclusive of VAT where applicable, unless stated otherwise at the point of sale.

3.6. If a payment fails or is declined, we may retry the payment and will contact you to arrange settlement. We may suspend your access to the Collective until any overdue amount is paid. Persistent non-payment may be treated as a breach of these Terms under clause 7.

4.1. We may change the monthly rolling fee that applies after your Minimum Term. We will give you at least 30 days' written notice (by email) of any change before it takes effect.

4.2. If you do not wish to accept a price change, you may cancel in line with clause 6 before the new price takes effect.

5.1. Because you are buying as a consumer at a distance, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the day your membership starts, without giving a reason (“the Cooling-Off Period”).

5.2. To cancel within the Cooling-Off Period, you must tell us clearly in writing before the 14 days expire, by emailing hello@futurephysio.app. You may use the model cancellation wording at the end of these Terms, but you do not have to.

5.3. If you cancel within the Cooling-Off Period and have not accessed any content, you will receive a full refund within 14 days of us receiving your cancellation.

5.4. By joining and requesting immediate access to the membership content and community, you acknowledge and agree that we may begin providing the service during the Cooling-Off Period. If you then cancel within the 14 days, we may deduct a proportionate amount for the service already provided up to the point you told us you wished to cancel. If you have fully used or consumed the service within the Cooling-Off Period, you may lose the right to cancel.

5.5. After the Cooling-Off Period ends, you are committed to the full Minimum Term and clause 6 applies to any later cancellation.

6.1. You cannot cancel the Minimum Term early once the Cooling-Off Period has passed. You remain responsible for the fees for the whole of the six-month Minimum Term.

6.2. Once your membership has moved onto the rolling monthly basis under clause 2.3, you may cancel at any time by giving us at least 30 days' written notice by email to hello@futurephysio.app.

6.3. Your cancellation will take effect at the end of your current paid monthly period following the notice. You will keep access until that date. We do not provide part-month refunds for the rolling monthly period.

7.1. We may suspend or end your membership immediately, without refund, if you:

• seriously or repeatedly breach these Terms;
• fail to pay fees when due;
• share your access or materials in breach of clause 1.2;
• behave abusively, dishonestly, or in a way that harms other members, our team, or the reputation of the Collective; or
• breach the community guidelines referred to in clause 8.

7.2. If we end your membership for a reason that is not your fault (for example, if we decide to close the Collective), we will give you reasonable notice and refund any fees you have paid for a period after the closure date on a fair, proportionate basis.

8.1. The Collective includes a private community space. You agree to treat other members and our team with respect and to follow any community guidelines we publish.

8.2. You must not post content that is unlawful, defamatory, discriminatory, harassing, misleading, or that infringes anyone else's rights.

8.3. You are responsible for anything you post. We may remove content or restrict access where we reasonably consider it necessary.

9.1. All content, materials, frameworks, templates, recordings, tools, and resources provided through the Collective are owned by us or our licensors and are protected by intellectual property laws.

9.2. We grant you a personal, non-transferable, non-exclusive licence to access and use the materials for your own professional development and business for as long as you are a paying member.

9.3. You must not copy, reproduce, republish, distribute, sell, or share our materials outside the Collective, or use them to create a competing product or service, without our prior written permission.

9.4. Any content you post in the community remains yours, but you grant us a licence to display and use it within the Collective for the purpose of running the community.

10.1. The Collective provides business, mentorship, and educational content for physiotherapy and clinic professionals. It does not provide clinical, medical, legal, financial, tax, or regulatory advice.

10.2. Nothing in the Collective replaces your own professional judgement, your regulatory obligations (including those of the HCPC, CSP, or any other relevant body), or advice from a suitably qualified professional. You remain solely responsible for your own clinical decisions, business decisions, and compliance.

10.3. We do not guarantee any particular business result, income, growth, or outcome from your membership. Any examples or case studies are illustrative and are not a promise of results.

11.1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.

11.2. Subject to clause 11.1, we are not liable for any business losses, loss of profit, loss of revenue, loss of anticipated savings, or any indirect or consequential loss arising from your membership.

11.3. Subject to clause 11.1, our total liability to you in connection with your membership will not exceed the total fees you have paid to us in the 12 months before the event giving rise to the claim.

11.4. We provide the Collective with reasonable care and skill but do not guarantee that access will be uninterrupted or error-free, or that any third-party platform we use will always be available.

12.1. We use third-party platforms to deliver the Collective, including for payments, community hosting, and email. Your use of those platforms may also be subject to their own terms. We are not responsible for the acts or omissions of those third parties, but we will choose reputable providers.

13.1. We may update these Terms from time to time. If we make a material change, we will give you reasonable notice by email. Continued membership after the change takes effect means you accept the updated Terms.

14.1. If any part of these Terms is found to be unenforceable, the rest will continue to apply.

14.2. A delay in enforcing these Terms is not a waiver of our rights.

14.3. These Terms are the entire agreement between you and us regarding your membership.

14.4. We may transfer our rights and obligations under these Terms to another organisation. Your rights will not be affected.

14.5. Nothing in these Terms affects your statutory rights as a consumer.

15.1. These Terms are governed by the laws of England and Wales. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

MOVE Consultancy Limited, trading as Future Physio Collective
Email: hello@futurephysio.app
Registered office: The Vehicle Store, Sparbottom Farm, Hags Road, Harrogate HG3 1EQ
Company number: 16489774